Find answers to some of the questions we are most commonly asked. If you can't find what you're looking for, please don't hesitate to get in touch
NorthStar Bookkeeping provides professional bookkeeping services for sole traders and small businesses, including day-to-day bookkeeping, bank reconciliation, VAT returns, cloud bookkeeping, Xero support and tailored bookkeeping solutions.
Yes. As a cloud-based bookkeeping business, we can support clients anywhere in the UK using secure online accounting software and electronic document sharing.
We primarily work with Xero and provide support with setup, day-to-day use and ongoing bookkeeping. We can also assist businesses moving to Xero from other systems.
No. Wherever possible, we use secure electronic document sharing and cloud accounting software, making it easy to work together without the need for paper records.
Whether your records are a few weeks or several months behind, we can help bring your bookkeeping up to date before moving onto regular monthly support.
Yes. We can prepare and submit VAT returns to HMRC where this forms part of the services we provide on your behalf.
Absolutely. We take data protection seriously. NorthStar Bookkeeping is registered with the Information Commissioner's Office (ICO), follows UK GDPR requirements and maintains robust Anti-Money Laundering (AML) procedures to protect your information.
Our pricing depends on the size and complexity of your business. Fixed monthly packages are available, and our Pricing page provides a clear overview of the services we offer.
Simply get in touch using our Contact page. We'll arrange an initial discussion to understand your business, recommend the most suitable bookkeeping package and explain the onboarding process.
We combine reliable bookkeeping, cloud technology and personal, professional approach to help business owners stay organised, compliant and focused on running their business.
You will be invoiced in advance for the upcoming month's bookkeeping services. Payment is due before the new month begins, allowing work to commence without interruption.
If payment has not been preceived or confirmed by the start of thhe new billing period, bookkeeping services will be temporarily paused until the outstanding invoice has been settled. Once payment has been confirmed, services will resume promptly.
Yes. Your bookkeeping package can be increased or decreased as your business requirements change. To ensure continuity of service and effective resource planning, package changes normally take effect from the start of the next billing period. NorthStar Bookkeeping reserves the right to review requests for frequent or repeated package changes.
As an AML-supervised bookkeeping practice, we are legally required to verify the identity of all clients before peroviding services. We use secure electronic identity verification to help protect both our clients and our business.
NorthStar accepts payment by Direct Debit (GoCardless), bank transfers, debit and credit cards via Stripe, Apple Pay Google Pay and cash. Your available payment options will be confirmed during the onboarding process and shown on your invoice.
If you change to a different bookkeeping package or your service requirements change, your ENgagement Letter will be updated to reflect the revised scope of services, pricing and any applicable terms. This ensures both parties have an accurate and up-to-date record of the services being provided.
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